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Touchpoints: Creating Powerful Leadership Connections in the Smallest of Moments Condition:Like New He is absolutely the best

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He is absolutely the best person to have written this book' Elizabeth Gilbert

and French

To be a friend

they have won major victories

Touchpoints: Creating Powerful Leadership Connections in the Smallest of Moments Condition:Like New He is absolutely the bestA fresh, effective, and enduring way to leadstarting with your next interaction. Most leaders feel the inevitable interruptions in their jam packed days are troublesome. But in Touchpoints, Conant and Norgaard argue that theseand every point of contact with other peopleare overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of

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